FAQs

Contact Milestone Restoration within the first hour if possible. Water damage escalates rapidly, and professional extraction within 24-48 hours prevents mold growth and structural damage. We offer 24/7 emergency response throughout the Germantown area.

Yes, frozen pipes often burst when thawing, releasing hundreds of gallons per hour. The sudden water release can flood multiple rooms, soak into walls, and damage flooring. Quick professional response limits damage and prevents secondary issues.

Turn off the main water supply, move valuables to dry areas, and call professionals immediately. Avoid using electrical appliances near standing water. Document damage with photos for insurance, then let certified technicians handle extraction and drying.

Professional drying within 24-48 hours is crucial. We use industrial dehumidifiers, air movers, and moisture meters to eliminate hidden water in walls and floors. Thorough drying removes the moisture mold needs to grow and spread.

We use thermal imaging cameras, moisture meters, and hygrometers to find water in walls, floors, and ceilings. This advanced equipment reveals damage invisible to the naked eye, ensuring complete water elimination and preventing future mold problems.

Most residential mold remediation takes 3-7 days depending on the affected area size and contamination extent. The process includes assessment, containment, removal, disposal of damaged materials, and final clearance testing to ensure safety.

Smoke particles penetrate porous materials like drywall, wood, and fabrics. Surface cleaning can't reach these embedded particles. Professional odor elimination uses specialized techniques like thermal fogging and ozone treatment to neutralize odors completely.

Yes, Maryland's humid climate accelerates mold growth after water damage. Mold can develop within 24-48 hours if moisture isn't properly eliminated. Professional drying and dehumidification are essential in our regional climate conditions.

Porous materials like drywall, insulation, and carpeting often require replacement when severely damaged by water, fire, or mold. Non-porous surfaces can typically be cleaned and restored. Our assessment determines what can be saved versus replaced.

Professionals have specialized equipment, safety training, and industry knowledge to handle biohazards and structural damage safely. DIY attempts often miss hidden damage, use improper techniques, and can worsen problems or create health risks.